Returns and Refunds Policy

Containers Yard is operated by CONTAINER YARD LIMITED, company registration number 11792002. This policy explains how to request a return, cancel an order or report an issue with your container.

Nothing in this policy limits your statutory rights.

14-Day Returns and Cancellation Period

For eligible standard containers purchased online, by telephone or by email, you may notify us that you wish to cancel within 14 calendar days after delivery, without giving a reason.

After notifying us, you have a further 14 calendar days to return the container. Where we agree to collect it, please make it available for the agreed collection.

How to Request a Return

Email sales@containersyard.com with:

Your name and order or invoice reference.
The delivery date and container identification number, where available.
Confirmation that you wish to cancel, or details of any problem.
Photographs where you are reporting damage or a fault.

You do not need to provide a reason for an eligible change-of-mind cancellation.

We will provide return instructions and confirm the transport arrangements. Please contact us before transporting a container to ensure the correct receiving location and unloading arrangements are confirmed.

Return Condition

You may inspect the container to establish its nature, characteristics and functioning.

For change-of-mind returns, a reasonable deduction may apply if handling beyond what is necessary for inspection reduces its value. This could include cutting, drilling, welding, repainting or other alterations made after delivery.

Any deduction will be explained. These conditions do not remove your rights where goods are faulty or not as described.

Return Transport and Costs

Containers require specialist transport and cannot be returned by ordinary post.

For a change-of-mind return, you are responsible for the direct return transport cost where this responsibility and the cost, or a reasonable estimate, were disclosed before purchase. Return costs depend on the location, container and collection requirements.

If the container is faulty, damaged on delivery or incorrectly supplied, we will cover reasonable necessary return or collection costs where you are entitled to a remedy.

Refunds Within 10 Days

For an eligible cancellation, we will issue your refund without undue delay and within 10 calendar days of receiving the container back or receiving evidence that it has been returned, whichever occurs first. If we have offered to collect the container, we will refund within 10 calendar days of your cancellation notice.

For an accepted faulty-goods rejection, we will issue the refund within 10 calendar days of agreeing that you are entitled to it.

Refunds will be made by bank transfer to the account used for the original payment, unless another arrangement is expressly agreed.

Original Delivery Charges

For an eligible consumer cancellation of the whole order, your refund includes the standard outbound delivery charge paid.

If you selected a more expensive delivery service, only the equivalent standard delivery charge is refundable. Any lawful deduction for diminished value will be explained separately.

Bespoke and Personalised Containers

The statutory change-of-mind cancellation right generally does not apply to containers made to your specifications or clearly personalised.

We will identify any applicable exception before you place the order. A standard stock container is not automatically excluded simply because it already has modifications or fitted features.

Your rights concerning faulty, damaged or misdescribed goods remain unaffected.

Faulty, Damaged or Incorrect Containers

Where possible, record visible damage on the delivery paperwork and take photographs. Failure to report a problem immediately does not automatically remove your statutory rights.

Consumers may have a 30-day right to reject qualifying faulty goods. Other remedies, including repair, replacement, a price reduction or a refund, may apply depending on the circumstances.

For used containers, the agreed description, disclosed condition, age and price are relevant when assessing quality. Wear does not excuse an undisclosed fault or a material difference from the description.

Business Purchases

Business purchases do not carry the same statutory cooling-off rights as consumer purchases. Any contractual return rights for business orders will be stated in the quotation or agreed terms before purchase.

Contact Us

Containers Yard
Operated by CONTAINER YARD LIMITED
Company registration number: 11792002

Contact address: 524 St Albans Road, Watford, WD24 7RX, United Kingdom
Email: sales@containersyard.com
Telephone: 07459 878425