Privacy Policy
Last updated: 16 October 2026
1. Who We Are
Containers Yard, accessible at containersyard.com, is operated by CONTAINER YARD LIMITED, company registration number 11792002.
CONTAINER YARD LIMITED is responsible for personal information collected in connection with our website, enquiries and customer orders.
For privacy questions or requests, contact:
Email: sales@containersyard.com
Telephone: 07459 878425
Contact address: 524 St Albans Road, Watford, WD24 7RX, United Kingdom
2. Personal Information We Collect
Depending on how you interact with us, we collect information such as:
- Contact information: your name, email address, telephone number and correspondence address.
- Enquiry information: messages, container requirements, delivery postcode and information submitted through our contact form.
- Order information: quotations, invoices, purchased products, delivery addresses and order correspondence.
- Payment information: payment references, amounts, payment status and bank details needed to identify payments or issue refunds.
- Delivery information: site access instructions and details of nominated delivery contacts.
- Technical information: information generated when you access the website, such as your IP address, browser details and server security logs.
Please do not send banking passwords, PINs, security codes or unnecessary sensitive personal information.
If you provide another person’s contact details for delivery or order coordination, make sure they know you have shared those details with us.
3. How We Receive Information
We receive personal information when you:
- Complete our website contact form.
- Contact us by email, telephone or post.
- Request a quotation or place an order.
- Make a payment or request a refund.
- Provide delivery instructions or raise a complaint.
We may also receive information from banks, delivery providers or a person acting on your behalf where needed to administer your order.
4. How and Why We Use Your Information
| Purpose | Lawful basis |
|---|---|
| Responding to quotation requests and preparing an order | Taking steps at your request before entering a contract |
| Processing purchases, payments, deliveries and refunds | Performing our contract with you |
| Maintaining legally required accounting and transaction records | Compliance with legal obligations |
| Responding to general enquiries and communicating with business representatives | Legitimate interests in managing business communications |
| Protecting our website, investigating suspected fraud and managing disputes | Legitimate interests in security, fraud prevention and protecting legal rights |
| Sending marketing communications, where offered | Consent, or another basis permitted by applicable marketing law |
Where we rely on legitimate interests, we consider the effect on your privacy and whether our use is necessary and proportionate.
If you do not provide information necessary to process an order or arrange delivery, we may be unable to provide the requested service.
5. Contact Form Information
Information submitted through our contact form is used to respond to your enquiry, prepare a quotation and manage related correspondence.
Submitting an enquiry does not, by itself, give consent to receive unrelated promotional messages.
6. Who We Share Information With
We share relevant information where necessary with:
- Website hosting, email and IT service providers.
- Transport and delivery providers handling your order.
- Banks and financial service providers processing transfers or refunds.
- Accountants, insurers and professional advisers.
- Public authorities where disclosure is legally required.
- Other parties where necessary to establish, exercise or defend legal claims.
For example, a delivery provider may need your name, delivery address, telephone number and site access instructions.
Service providers acting on our behalf are required to handle personal information under appropriate contractual obligations.
7. Bank Transfer Payments
UK bank transfer is our only accepted payment method.
We use payment information to match transfers to invoices, maintain transaction records and arrange refunds where applicable. Your bank separately processes information under its own privacy notice.
We will never ask for your online banking password, PIN or one-time security code.
8. Cookies and Similar Technologies
Cookies and similar technologies can support website functions, remember preferences or measure website use.
Where consent is legally required, optional technologies must remain inactive until you give consent. You can withdraw that consent through the website’s available cookie controls.
You can also manage cookies through your browser. Blocking certain cookies may affect website functionality.
Any cookie notice or settings panel should identify the technologies actually used, their purposes and their duration.
9. Marketing Communications
Where we send promotional communications, we will follow applicable consent and marketing requirements.
You can ask us to stop direct marketing at any time by emailing sales@containersyard.com or using an unsubscribe option included in the message.
Essential communications about an enquiry, payment, delivery or existing order are separate from marketing.
10. How Long We Keep Information
We retain personal information only for as long as necessary for its purpose.
Retention depends on:
- Whether an enquiry remains active.
- The duration of our customer relationship.
- Accounting, tax and other legal recordkeeping requirements.
- Applicable periods for bringing or defending legal claims.
- Any unresolved complaint, refund or dispute.
We review information and delete or anonymise it when it is no longer needed. A deletion request may not require us to remove records we must lawfully retain.
11. International Transfers
Some technology providers may process information outside the United Kingdom.
Where a restricted international transfer takes place, we must ensure an appropriate legal transfer mechanism is in place, such as UK adequacy regulations or approved contractual safeguards, with additional measures where required.
Contact us for information about safeguards relevant to your personal information.
12. Information Security
We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, alteration and disclosure.
Access should be limited to people and providers who need it for their work. No online service or transmission method can be guaranteed completely secure.
13. Your Data Protection Rights
Depending on the circumstances and applicable law, you may have the right to:
- Access your personal information.
- Correct inaccurate or incomplete information.
- Request deletion of your information.
- Restrict how information is used.
- Object to processing based on legitimate interests.
- Receive certain information in a portable format.
- Withdraw consent where processing relies on it.
You can object to direct marketing at any time.
To exercise your rights, email sales@containersyard.com. We may request proportionate information to verify your identity. Requests are normally answered within one month, subject to lawful extensions or other applicable exceptions.
Withdrawing consent does not affect processing that was lawful before withdrawal.
14. Automated Decisions
If we introduce decision-making based solely on automated processing that produces legal or similarly significant effects, we will provide the required information about that processing and applicable safeguards.
15. External Websites
Our website may contain links to external websites. Their operators are responsible for their own information practices. Read their privacy notices before providing personal information.
16. Complaints
Please contact us if you have concerns about our use of your information.
You also have the right to complain directly to the UK data protection regulator, the Information Commissioner’s Office (ICO):
Website: ico.org.uk
Contact and complaints: ico.org.uk/contact-us
You do not have to complain to us first.
17. Changes to This Policy
We may update this policy to reflect changes in our operations or legal requirements. The latest version will be published on this page with its revision date.
Where required, we will notify you separately of material changes.